Contact

Mai Savanh Lao Co. Ltd
BP 7710
Vientiane, Lao PDR
Tel/Fax +856 (0)21 81 22 56
Mobile +856 (0)20 2241 9940
Email info@maisavanhlao.org

www.maisavanhlao.com

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Products

New Products

Fair Trade Lao silk scarves and organic tea from Laos

Fair Trade Lao Silk Scarves and Tea from Laos

Terms and Conditions for Ordering and Shipping

A. Silk products

As all our products are hand-made, small variations in composition, shape, texture and color can occur. These features are not to be considered as quality defects.

1. Retail:

There is no minimum required for retail sales.
Your order can be placed on this website.
 
Payment
For your convenience we offer Online payment via Pay Pal and credit cards accepted by PayPal

Pricing

Prices shown on this site are in US dollar and subject to change without notice.

Product availability
We will process your order within 3 working days. If the product(s) you ordered are not available, we will notify you immediately. You can choose an alternative, wait until your product(s) becomes available or cancel your order.

Product variations
Please note that colors on the website may appear to be slightly different to the actual product. Products that contain natural dyes are sensitive to light and color variations can occur. All our dyes are handmade therefore some small variations can happen.

Shipping & delivery
All orders under USD 250 are subject to shipping and handling charges.
We will make every effort to get your package delivered as soon as possible. Should there be any delay, you will be advised - please ensure your contact details are on your order form.
 
Returns
Should you wish to return any purchase the following steps are to be taken:
1. Please notify us immediately via email of your intention to return product(s). You should clearly state the reason for returning, invoice number and if you are exchanging or asking for a refund.
2. Once your email has been acknowledged, the goods can be returned to us via a registered and insured mail. The customers will incur all costs associated with the return.
3. The return must be done within 14 days of receipt and must be in its original condition to qualify for a refund or store credit.
4.
All "Sale Price" or "Special Price" items are Final Sale and are not returnable/refundable.

Privacy policy
We value your privacy and all personal information we collect is used only for the purposes of processing your orders and emailing you news about our latest creations and project developments. We respect your privacy and hold your personal information confidentially. We will never sell, rent or exchange our customer's details.


2. Wholesale and others:

Minimum quantity

To qualify as wholesale you order must meet the following requirements:
Scarves:10 pieces per item number
Knitting and embroidery yarn: 1 kg per item number
A minimum order value of USD1,500 applies

Sample request
Samples and shipping costs will be invoiced at our retail rate.
The price difference if any will be credited upon placing a wholesale order.

Special design and order
Special designs and orders can be submitted. A quotation will be issued for a sample creation. The order for special sample design will only be processed and forwarded once 100% of the payment is received. Special colors can be produced to your requirements.

Order placement
Orders can be placed by email to info@maisavanhlao.org. Product code, description, size, colors, and all specifications should be clearly specified.

Pricing

All prices are in US dollar and are subject to change without notice. Our wholesale prices are quoted on the base of quantity discount.

Order confirmation
Once the products are identified, prices and delivery dates will be confirmed.
 
Payment methods
New wholesale customers will purchase on a Proforma basis. The order will only be processed and forwarded once 100% of payment is received.
For existing customers, 50% payment terms by ordering and 50% within 8 days of delivery are applied.
For payment we request direct banking transfer. Our banking details will be emailed to you upon confirmation of your order.

Shipping 
Shipping and handling charges are based on the total weight of your order.
Please note that our free shipping offer does not apply to wholesale orders.

Delivery terms
Prices quoted are usually FOB (Vientiane Airport). While ordering, please specify the nearest airport and any special document that you would require. We provide the following documents: Invoice, packing listand certificate of origin "Form A".

Delivery time
Many items of our collection are in stock. These can be delivered within a short time. If the ordered items are not in stock delivery time will usually be within two months. Sample requests are sent as soon as possible.

Insurance
Insurance, if required, is to be arranged by the buyer.

Product variations
Please note that colors on the website may appear to be slightly different from the actual product. Products that contain natural dyes are sensitive to light and color variations can occur. All our dyes are handmade therefore some small variations can happen.
 
Privacy policy
We value your privacy and all personal  information we collect is used only for the purposes of processing your orders and emailing you news about our latest creations and project developments. We respect your privacy and hold your personal information confidentially. We will never sell, rent or exchange our customer's details.


B. Tea products

1. Retail

Mulberry Leaf Tea
With original Mai Savanh Lao label and packed in 50 gr. thermo sealed aluminum bags.

Green and Oolong Tea
With original Mai Savanh Lao label and packed in 100 gr. thermo sealed aluminum bags.

2. Wholesale

Whole sale condtions apply fro tea orders as low as USD 100. Please contact us for details.

Mulberry Leaf Tea packed as above.
Special packing and labeling available upon request. Bulk packaging in 10 kgs bags is also available.
Green and Oolong Tea packed as above.
Special packing and labeling available upon request. Bulk packaging in 10 kgs bags is also available

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